Order terms.

The current order-request process

The website does not currently take payment. Sending photographs creates an order request, not a completed purchase.

Ravenworks will contact you using the details supplied to confirm the product, quantity, total price, collection or delivery arrangements and estimated completion time. A binding order is formed only when those details are agreed and Ravenworks accepts the order. We will not begin manufacture until the required approval and payment arrangements have been confirmed.

Your design

• The editor’s finished-product preview shows the visible area. Additional artwork outside that area is retained only for wrapping and manufacture.
• Keep important faces, wording and details inside the safe-area guide.
• Screen colours and brightness can differ slightly from the printed product.
• Ravenworks may contact you if an image appears too low-resolution or unsuitable for printing.

Your responsibility for photographs

You confirm that you own the photographs or have permission to reproduce them and that producing the requested item will not infringe another person’s copyright, privacy or other rights. For photographs of children, you must be their parent or guardian or have appropriate authority.

Do not upload unlawful, abusive or seriously offensive material. Ravenworks may refuse an order and securely remove submitted files where it reasonably believes manufacture would be unlawful or inappropriate.

Changes, cancellations and faults

Tell us as quickly as possible if you want to change or cancel an order request. There is no charge for cancelling before Ravenworks accepts it or begins manufacture.

Once manufacture of a clearly personalised product has started, the usual change-of-mind cancellation right may not apply. This does not affect your statutory rights if an item is faulty, damaged, not as described or produced differently from the design agreed with you. Contact ravenworks3d@gmail.com promptly with the order reference and a description or photograph of the problem.

Collection and delivery

Available collection or delivery options, charges and the expected timescale will be confirmed before the order is accepted. Please check the contact and delivery information you provide. Ravenworks will contact you if an unexpected production or delivery delay occurs.

Privacy

Our Privacy & Cookies Notice explains how customer details and photographs are used, protected and retained.

Contact

Ravenworks Shetland is based in Shetland, Scotland. Questions, cancellations and complaints can be sent to ravenworks3d@gmail.com.

Nothing in these terms limits rights that cannot legally be excluded under UK consumer law.